Frequently Asked Questions about
The Divorce Law Information Center and Its Operations

Who operates The Divorce Law Information Center?
Who provides the answers to the legal information questions?
What if I need legal advice?
How do I contact The Divorce Law Information Center?
Who processes my credit card information when purchasing kits or services?
Are my communications with The Divorce Law Information Center secure?
What is your refund policy?
Why did your system decline my credit card, when I know that it is good?

Q. Who operates The Divorce Law Information Center?

A. The Divorce Law Information Center is operated by Epoq US, Inc., a legal information services company that publishes digital solutions that help users solve their legal problems over the Internet. We offer state-specific interactive legal documents and legal tools, enabling citizens to access the law without incurring the high cost of legal fees. Our goal is to provide legal solutions at prices that people can afford.

The founder and President of Epoq Us, Inc. is Richard S. Granat.  Richard was previously the President and Dean of the Philadelphia Institute for Paralegal Training, the Nation's first paralegal training school. Richard has been a member of the Maryland and District of Columbia Bar for over 30 years, and is the author of "How to Do Your Own Divorce in D.C., Maryland, and Virginia," and "How to Do Your Divorce in Maryland" (1998). Richard is a member of the American Bar Association, the Maryland State Bar Association, and the District of Columbia Bar Association.  Richard is committed to the idea that there are many routine legal tasks that can be undertaken without the full participation of an attorney and that information technology can make the law accessible and understandable to the general public. These beliefs are grounded in empirical research that has been ignored by the majority of the practicing bar.

back to top

Q. Who provides the answers to the legal information questions?

A. Our Legal Research Team answers you directly, but, provides general legal information answers only -- not legal advice -- since we are not a law firm.

back to top

Q. What if I need legal advice?

A.  We would like to help you with your legal advice question. Unfortunately, we are not a law firm and cannot provide legal advice in particular cases nor do we answer individual legal inquiries. Our staff can only offer general information and any technical assistance you may require while using our sites and services. Many of our sites contain detailed Law Guides which cover many legal topics. Please review these guides, which can be located on the homepage of this site. You may wish to contact your local court clerk or a licensed attorney in your area.  

If you need legal advice, or have questions about your specific case, we recommend a telephone legal advice service administered by the ARAG Group.  To obtain specific information about how this service can work for you, we invite you to visit: http://www.aragdirect.com/.

ARAGDIRECT offers an "Ask an Attorney" service through a nationwide network of attorneys. ARAGDIRECT charges $39.95 per telephone call. Divorce Law Information Center is not a law firm, we do not offer legal advice.

back to top

Q. How do I contact Divorce Law Information Center?

Contact Information:

Divorce Law Information Center
Epoq US, Inc.
9141 Reisterstown Road, #43
Owings Mills, MD 21117

Toll-free: 1-800-311-6123
Support

back to top

Q. Who processes my credit card information when purchasing kits or services?

A. Credit card transactions for DivorceLawInfo.com are processed by Chase Paymentech. Chase Paymentech provides secure transactions services to over 4,000 web sites.

back to top

Q. Are my communications secure?

A. Divorce Law Information Center is hosted on a Server, which uses the Secure Sockets Layer protocol. (SSL). It is a security protocol and emerging standard like HTTP (Hypertext Transfer Protocol) to transfer information across the Internet. The main difference between the two, is that SSL, developed by Netscape, has made special provisions (via various encryption schemes) to transfer information securely across the Internet. SSL enables a Web site visitor's browser to connect and transparently negotiate a secure communication channel. Once this connection has been made, information can be exchanged with theoretically no chance of any unauthorized third party interpreting the data.

back to top

Q. What is your refund policy?

A. Please see Our Guarantee for all the details of our refund policy.

To request a refund, please simply contact us toll-free at (800) 311-6123, or contact us via e-mail.

back to top

Q. Why did your system decline my credit card, when I know that it is good?

We apologize for any difficulties which may have been caused by our web-site or your attempted purchase.

Common reasons for a card to be declined include:

(1) P.O. Box listed as address.
(2) Wrong address listed.
(3) Credit card number entered incorrectly.
(4) Fields within the order process are skipped.
(5) Sometimes debit cards are not accepted by our systems.
 
back to top